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Frequently Asked Questions
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What is your Shipping Policy?
Shipping is FREE via UPS to the United States. APO's & Territoties via USPS. Canada: $6.75 Per Shipment (up to 4 items). International: Most Countries are $18.75 USD Per Shipment. (Most Eastern Bloc Countries are $18.75 per shipment) for up to 4 Items. We only ship with TRACKING by FedEx - No AIRMAIL - No PARCEL POST.
Do you ship internationally?
Yes
What is your Return Policy?
Please be advised that we only replace defective items within seven days of the delivery date. When we receive the returned item we will immediately replace your item if available. Otherwise, we will refund your purchase less shipping and handling. All returns will be charged a 20% restock fee. Please call 1-(800) FRAGRANCE first for a return authorization.
What Customer Service help do you offer?
Please call 1-(800) FRAGRANCE or email us at questions@fragranceexpress.com
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