Welcome to the FragranceExpress.com Customer Service.

Our Customer Service... 100% Satisfaction.
At FragranceExpress.com we have a commitment to quality products and authenticity. We guarantee, that all products in our store are original designer fragrances and that your information is 100% secure. We take pride in our reputation for quality, making sure you have a great shopping experience. We are committed to total customer satisfaction and will make sure that we take great care of you!

You can connect with one of our customer appreciation members by email.  Emails will be answered within 24 hours (excluding weekends and Holidays). You can call our Customer Service Department at 1-800-372-4726, between the hours of 9:00 am and 5:00 pm EST Monday though Friday. We are closed on Saturday and Sunday.

Our support email address is support@fragranceexpress.com

Returns and Exchanges: 
Our return policy is simple: within 30 days of receipt, you may return any item in its original condition (with the box and unused.) 

Please call first for a return authorization.
1-800-372-4726

We can only refund shipping costs if the return is the result of our error or the item is defective Not spraying or leaking). Reimbursable shipping costs cannot exceed our published per item shipping costs. The 30 day policy may be extended, as long as the item is in its original saleable condition. Defective items will be covered, as long as the item is returned in the same condition as it was sold. Due to hygienic concerns, all skin care and cosmetics purchased are final. **Please allow 7-10 business days to process your return**

You are out of stock on the item I want. What do I do now?
We are very sorry that we do not have the item that you need. You may email us with your request and your will receive an answer within 24 hours or less. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.

How do I track my package?
A shipment notification, that contains your tracking information, will be emailed to you. You can also track your package through our website. Simply click on the "order status" link located on the top right side navigation of this page. 

What if my order arrives damaged?
If UPS or Fedex kicked your box around and your order arrived damaged, don't worry, we will take care of it. First thing...please contact us immediately. Claims must be submitted to our customer service center within two (2) business days after receipt. You must keep all contents and packaging for 10 business days due to the fact that we might ask you to photograph it and email your photos to us for verification of damages. All claims against the common carrier will be made by us. UPS and FedEx may want to examine the damaged package, so failure to keep all contents and packaging will result in the non-payment of claim. We will not be responsible for, nor issue a refund, if notified after two (2) business days. 


Ordering By Phone?
Call toll free 1-800-FRAGRANCE (372-4726) for availability of your item.

Phone Ordering Hours:
5 days a week. Except certain holidays and holiday weekends.
Monday through Friday; 9 am to 5 pm.  
Voice mails can be left 24 hours a day, 7 days a week. 

We accept Visa, MasterCard, Discover, Amex, JCB, PayPal and Google Checkout.

Safe and Secure Perfume Shopping....Guaranteed

International Shipping:
Shipping costs range depending on your location. Orders typically take 10-21 business days. 

If your country is not listed, please contact our customer service department via email to arrange delivery.
support@fragranceexpress.com 

*Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges. 

Special Orders:
We offer a wide variety of perfume products. Not all of the items are listed in our website. If you don't see the item you need call or email us, and we will see if it is available.

PLEASE SEND RETURNS TO:
Fragrance Express
1221 NW 165^th Street
Miami, Fl 33169